Tracking and order status notifications are an embedded feature in all of TIG’s freight solutions, so our clients never have to guess where an order is again. From our proprietary technology Track My Parcel, to our dedicated customer service team, information and support are always just a click away.
Our focus on freight visibility and propriety tracking technology consolidates your data from all carriers and enables real-time tracking and notifications. That’s efficiency you can pass on to your customers.
Integration & automation
What’s included?
Customer, Meet Service.
With accurate tracking information every step of the journey, you can answer your customer's enquiries easily and they can stay up-to-date with the location of their shipment.
Integrated Tracking
Our expert integrations team can help you easily utilise automations that communicate tracking information to and within your existing systems.
Proactive Notifications
We have revolutionised the last mile carrier tracking experience with multi-carrier freight delivery tracking for you to get up-to-the-minute shipment location and status information.
Track My Parcel is a powerful and universal multi-carrier tracking solution, enabling you to know the whereabouts of each shipment and delivery. That’s convenience you can pass on to your customers.
Our solutions enable you to choose which notifications you and your customers receive, create personalised touches that make your customer feel valued and make your branded freight tracking page a quality experience.
How do I track my parcels in Australia with TIG?
With Track My Parcel, our tracking and notification software solution, you can integrate tracking and notification software into your mobile or computer systems, as well as pass on the tracking information to your customers. You can get customer notifications sent straight to your device so you don’t have to search for it.
How do I choose which carrier to use?
When our expert team is crafting your tailored freight solution, we select carriers from our network based on your needs and then assess that they can deliver. From here, your freight solution will select from a range of carriers on a case-by-case basis, optimising speed and cost.
What business benefits come with freight tracking?
As well as a boost in customer service by passing details about their shipment on to them, freight tracking also offers valuable inventory control. With freight tracking, you can better manage your inventory levels and optimise your operations by knowing the exact location of their shipments and when they are expected to arrive.
Can I contact the carrier directly?
Of course. However, with TIG Freight, you get a dedicated account manager who works hard to have any of your questions answered, but you're always welcome to speak with the carrier directly, too.
TIG boosted Carbatec's efficiency and reduced costs by integrating OpenFreight with Pronto Xi. Automated shipping processes increased order processing by 160% and decreased staff needs by 40%.
Ready to streamline your freight?
Chat with Craig now.
There’s a better way to manage your freight. Let's talk about your freight management solution.
