Freight Management Solutions for eCommerce

Yes, we integrate with a wide range of eCommerce, ERP, WMS and business systems to help streamline order fulfilment, freight booking, labelling, tracking and reporting. This includes support for eCommerce platforms like Shopify, Magento, and WooCommerce (subject to your store setup, technical requirements and preferred freight workflows).

Through our Open360 platform, your online store can connect with freight processes more efficiently, reducing manual data entry and helping your team manage dispatch, carrier selection and delivery updates from a more centralised system. For businesses looking for ecommerce freight management in Australia, this integration-first approach is especially valuable because it allows freight operations to scale without forcing teams to replace the systems they already rely on.

We support fast and reliable eCommerce deliveries by combining carrier choice, freight management technology and hands-on logistics expertise. Rather than relying on a single delivery provider, we work with a broad carrier network, allowing shipments to be matched with suitable carriers based on destination, service requirements, freight type, and delivery expectations.

Our Open360 platform also helps improve reliability through real-time tracking, reporting and shipment visibility. This allows businesses to monitor freight performance, identify issues and communicate more clearly with customers. For eCommerce retailers, where delivery experience directly affects customer satisfaction, our approach to eCommerce freight management is designed to reduce friction, improve transparency, and support more consistent fulfilment outcomes.

We provide personalised support, backed by freight specialists who understand the operational pressures of online retail. This support might include onboarding assistance, integration guidance, freight process advice, carrier management, reporting support and help with day-to-day delivery queries.

Our team can help review freight requirements, identify more efficient workflows and support ongoing improvements as order volumes, delivery locations or customer expectations change. This is particularly useful for retailers that need a freight partner with local knowledge of the Australian logistics environment.

The best way to get started is to contact us to discuss your current eCommerce freight requirements, including your sales platform, order volumes, delivery destinations, freight types and any existing carrier arrangements. From there, we can assess your needs and recommend a freight management solution tailored to your business.

The process typically involves reviewing your current dispatch workflow, identifying integration requirements, setting up access to our platform, Open360, and aligning carrier options to your delivery goals. Whether you’re trying to reduce manual fulfilment work, improve tracking visibility or build a more scalable freight model, we help structure ecommerce freight management around your operations.

Yes, we help eCommerce businesses customise shipping options based on their freight profile, customer expectations and operational needs. This may include different delivery services, carrier options, dispatch rules, tracking workflows and reporting requirements.

For example, an eCommerce retailer may need different freight options for metro, regional or bulky deliveries, or may want greater visibility over delivery performance across multiple carriers. TIG’s solutions are designed to support flexibility, giving businesses more control over how freight is booked, tracked and managed. This makes it easier to build shipping processes that suit your products, customers and growth plans.

TIG is a strong choice for eCommerce businesses that need more than basic freight booking. TIG combines freight technology, carrier access, tracking visibility, reporting capability and experienced support to help online retailers simplify logistics and improve delivery performance.

For businesses seeking eCommerce freight management in Australia, we offer a locally informed solution designed around the realities of Australian freight, including multi-carrier delivery, metro and regional coverage, scalable systems and customer expectations around tracking and communication. By connecting your eCommerce operations with smarter freight workflows, we can reduce manual administration, improve transparency, and support a better delivery experience from checkout to final delivery.