Open360 Features

We improve freight visibility by giving businesses a clearer, more centralised view of their freight activity through Open360. Instead of relying on disconnected carrier portals, spreadsheets, manual updates or reactive customer service follow-ups, teams can access shipment information in one place and monitor freight as it moves through the network.

The platform is designed to support day-to-day operational visibility, customer communication and performance management. Through a shipment status tracking dashboard, users can view key delivery updates, track consignments, identify exceptions and respond faster when freight requires attention. This helps reduce uncertainty for internal teams, customer service staff and end customers alike.

Open360 also supports branded tracking experiences through TrackMyParcel, giving receivers a simpler way to follow their delivery progress. For businesses managing high freight volumes, this can reduce manual enquiry volumes, improve customer confidence and make freight tracking feel less fragmented.

Yes, and this helps reduce manual handling and creates a more connected freight workflow. Open360 is built to support integrations across key operational platforms, including eCommerce, ERP, WMS and other business systems, depending on the needs of the organisation.

This means freight processes like booking, tracking, reporting and customer notifications can be connected more closely with the systems your team already uses. Rather than duplicating shipment data across multiple platforms, TIG can help streamline information flow and reduce the risk of manual errors.

For businesses with more complex requirements, we work with clients to understand their current technology stack and operational processes, then build a freight solution around those needs. This is particularly valuable for growing retailers, enterprise businesses and organisations managing freight across multiple locations, carriers or customer segments.

Yes, our platform supports smarter freight booking by helping users access available carrier options, compare rates and select services that suit their requirements. Through freight rate comparison tools, businesses can make more informed decisions based on factors such as cost, service level, delivery timeframe and carrier suitability. This gives teams more control than traditional manual booking processes, where staff may need to check multiple carrier systems separately or rely on static pricing tables. With our solutions, freight booking can become faster, more transparent and easier to manage at scale.

Our platform is especially useful for businesses working across multiple carriers, freight types or delivery destinations. By bringing carrier options into a more centralised environment, Open360 clients reduce admin, improve decision-making and keep freight moving with fewer operational bottlenecks.

Automation within our platform is designed to reduce repetitive manual tasks and help teams manage freight more efficiently. Open360 supports automated workflows across areas like freight booking, tracking updates, receiver communication, exception handling and reporting. For example, automated carrier notifications can help keep relevant stakeholders informed as shipments progress, reducing the need for staff to manually chase updates or send repetitive emails. This can improve response times, reduce pressure on customer service teams and create a more consistent communication experience for customers.

Automation also plays a role in carrier selection, quoting, reporting and operational oversight. By removing unnecessary manual steps, Open360 helps businesses reduce errors, improve speed and create a freight process that is easier to scale as shipment volumes grow.

Yes, one of Open360’s core strengths is helping businesses manage multiple carriers from a single platform. Instead of logging into separate portals or trying to compare freight activity across disconnected systems, users can access carrier information, shipment activity, tracking data and reporting through Open360. This multi-carrier visibility is particularly valuable for businesses that need flexibility across metro, regional, interstate or specialised freight movements. Our platform helps clients access the right carrier mix while maintaining a more consistent operational view across their freight network.

Open360 also supports logistics performance analytics, allowing businesses to better understand carrier performance, freight costs, delivery patterns and operational trends. With this information in one place, teams can make sharper decisions about service levels, customer expectations and freight strategy.

We help simplify freight documentation by centralising key shipment information and supporting the documents needed to manage freight accurately (this may include labels, proof of delivery, consignment details, billing information and other freight records required for operational control). By keeping documentation more accessible and connected to each shipment, our platform helps businesses reduce manual admin and improve accountability. Teams can locate important freight information faster, respond to customer or carrier queries more efficiently, and maintain clearer records across their logistics activity.

For businesses that need deeper oversight, we also support custom freight reporting software capabilities through Open360. This allows clients to review freight activity, costs, carrier performance and operational outcomes in ways that align with their internal reporting needs. The result is a freight management process that supports visibility, documentation control and better long-term decision-making.