Customer Service
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Looking for a seamless integration to streamline operations for your business?
Join us at the Pronto Software Summit, meet our team, and discover how integrating your Pronto Xi with TIG Freight Management can help streamline operations for your business.
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Catch us at MegaTrans and discover a smarter way to manage your freight.
Catch us at MegaTrans, find us at stand L19, meet our national team, and see why so many businesses across Australia choose to partner with TIG Freight Management.
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New Financial Year, New Way to Manage your Freight
As businesses reset for the new financial year, now is the perfect time to assess whether your approach is still delivering value. Discover how partnering with a freight manager can…
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The Benefits of Partnering with a Full-Service Logistics Provider
Learn what a consignment note is, what information it includes, how consignment numbers work, and why this document matters in freight transport.
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What is a Consignment Note and Why Does it Matter in Freight Transport?
Learn what a consignment note is, what information it includes, how consignment numbers work, and why this document matters in freight transport.
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What to Look for in a Commercial Freight Partner: Choosing the Right Logistics Solution for Your Australian Business
Learn what to look for in a commercial freight partner, from scalability to visibility, and choose commercial freight logistics that fit your Australian business.
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Air Freight vs. Road Freight: Weighing Up the Pros and Cons
Four main modes of transport exist within the transport industry: Road. Air, Rail, and Sea. These options are normally dependent on the origin and destination. When sending your freight from…
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Customer Service Challenges in the Freight Industry
Many industries face a wide range of challenges when it comes to customer service and the Freight Industry is no exception. One single item can travel thousands of kilometres, passing…
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Making the Leap From a Carrier to a Freight Manager
An emerging market in an already established industry can make some tentative to take up the challenge to make a change. I would like to tell you about my experience…
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The Importance of Reviewing Your Freight Solution
There are few third party services that are as essential to a business operation other than domestic freight. The carrier partner you have represents you and is an extension of…
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The Importance of Setting Service Expectations
In a business day to day, there is a universal goal to create certainty and minimise, if not eliminate, the chance of problems occurring. This is true in both internal…
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Putting Measures in Place for Christmas
Most companies’ parcel volumes increase coming into the festive period. We are all in the same boat. The problem is carriers don’t increase the number of vehicles they have on…
