Features

Open360 Features

Features designed for freight

Every tool has been designed with logistics in mind; smarter tracking, custom reporting, seamless integrations, with real people behind the support.

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AI powered

Our AI-powered tools keep your freight efficient and predictable. Open360 builds smarter loads, spotting risks early, and surfacing clear actions to help you cut waste, reduce costs, and stay ahead.

Dedicated support team

We know logistics doesn’t stop, so neither does our support. From IT troubleshooting to customer service, our dedicated teams are on-hand to keep everything moving. No long waits, no faceless ticketing – just real people with the expertise to get things sorted.

BI Custom Reporting

Costs by carrier

See exactly what you’re spending with each carrier, so you can identify savings and make smarter choices.

Overall cost breakdowns

Get a clear picture of your total freight spend, broken down by mode, region, or timeframe.

Connote cost breakdown

Drill into the details at a connote level to uncover hidden costs and pinpoint opportunities for efficiency.

Top 10 Lanes

Track your busiest shipping lanes and optimise them for cost, performance, and reliability.

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Inbuilt tracking

Gone are the days of jumping between carrier portals. With visibility from TrackMyParcel built into Open360, you can see statuses, delivery progress, and any delays instantly – all in one place no matter the carrier.

Customised branded receiver portal

Easy Returns

Turn returns into a smooth, guided experience. Fast, clear, and zero chasing required.

Tracking for receivers

Receivers get real-time tracking without the guesswork. Clear updates, branded alerts, and full visibility.

Full customisation

Your brand, your experience. Customise everything from visuals to notifications.

No account required

Give customers what they need fast. Open the portal, see the details, done.

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Forget the hassle of aimlessly clicking around to find what you need. Open360’s global search gives you instant access to any shipment, contact, invoice, or enquiry – everything you need, all from one simple search bar.

And many more…

Daily pick ups

DG

Carbon measuring

Tracking

Easy Returns

Address Book

Item Presets

Special Services

Automations

Quick Quotes

Pricing AIs

Custom Rate Cards

PODs

Shipments

Single Sign On

Dashboards

Drafts

Consolidated Billing

Chat Support

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Filters

Enquiries

AI Chatbot

Third Party Pays

Tailgate

Returns Portal

Help Hub

Default Printing

Saved Profiles

Watchlist

Admin portal

Lowest Cost

Global Search

Group Settings

EasyCon

Manifests

Custom Item List

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We’re constantly adding new features to ensure you always have the latest, most advanced technology.

Frequently Asked Questions

What types of freight can TIG manage?

We manage all freight types — road, sea, and air — for both domestic and international shipments. Our services include carrier selection, consolidation, warehousing solutions, and end-to-end supply chain management.

What is Open360?

Open360 is our next-generation freight management platform built by TIG. It centralises everything from quoting and booking to tracking and reporting, giving businesses complete visibility and control over their freight operations, all in one place.

How does onboarding work with TIG?

Our team will assess your current logistics setup, design a tailored solution, and guide your staff through implementation and training. We handle carrier integrations, workflows, and reporting so you can focus on your business.

Does TIG support international shipping?

Yes! TIG manages global freight through a network of trusted carriers, offering customs assistance, documentation support, and full visibility for cross-border shipments.

Ready to simplify your supply chain?

Take control, reduce costs, and gain full visibility with TIG.

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